Customer Service
Shipping
How long will it take for my order to arrive?
To support sustainability efforts, all of our products are made on demand. This way, we avoid keeping an inventory of products that could end up as waste in landfills if they are not sold.
On average, orders delivered to the continental United States arrive within 5-10 business days after the order is processed.
International orders may take longer to arrive depending on the geographic location.
We cannot be responsible for any delays that occur with the carriers.
How much does shipping cost?
Standard shipping is FREE on all orders.
We do not offer expedited service, as all products are made on demand and shipped directly from our manufacturer to conserve energy and minimize environmental pollution.
How can I track my order delivery?
You will receive an email notification when the order has been shipped.
Where do you ship to?
We ship to all 50 states in the USA, Puerto Rico, and most international locations.
Orders & Payment
How can I check my order?
Log in to the My Accounts page after placing your order and as the payment is processed to see information about your order.
Can I cancel an order?
Please contact us at concierge@noirista.com with your order number as soon as possible and we will do our best to accommodate your request to change or cancel your order.
In the event that an order cannot be canceled, you will need to return your order to the return address printed on your package for a refund.
Which methods of payment do you accept?
We currently accept all major credit cards including American Express, Discover, MasterCard, and Visa.
When will I be charged for the order?
You will be charged once you have completed the transaction during the checkout process.
Why was my order cancelled?
If your order has been canceled, it may be due to our fraud detection system, which may have identified certain irregularities and flagged the order to be held or canceled.
If you feel that your order has been incorrectly flagged for fraud, please contact us at concierge@noirista.com, and be sure to include your order number.
Returns
What is your return policy?
In the event that you are unsatisfied with your purchase, we accept returns within 30 days of the purchase date. Please return the item to the return address printed on your package for a refund.
Please allow up to two weeks for refunds to be credited to your original form of payment.
How do recieve my refund?
Refunds are issued to the original payment method used for the purchase.
Please allow up to two weeks for refunds to be credited to your original form of payment.
Please note: Original shipping charges will not be refunded.
Accessiblity
Accessibility Assistance
If you have difficulty using or accessing any element of this website, please feel free to email us at concierge@noirista.com and we will work with you to provide the information, item or transaction you seek through a reasonable alternative accessible communication method (for example, through telephone support).
Our Goal
Noirista desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software or captions for videos, our goal is to make your use of Noirista's website a successful and quality experience.
Ongoing Effort
Although we are proud of the efforts that we have completed and that are in-progress, we at Noirista view accessibility as an ongoing effort.
Feedback
Please contact us if you have any feedback or suggestions as to accessibility of this website via email: concierge@noirista.com.
Contact
How can I contact Noirista?
Email us at concierge@noirista.com with any question, concern, or service with which we can assist you. Please allow 1 to 2 business days to receive a response.
Our Customer Support Team is here to assist you Monday through Friday, from 9:00 a.m. to 6:00 p.m. EST.