Customer Service

Shipping

How long will it take for my order to arrive?

Every tee is printed to order, so nothing sits in a warehouse. Most orders are printed and shipped within 5–7 business days, then travel 3–5 business days by USPS within the continental United States, so plan on roughly 8–12 business days from order to door.

International orders take longer depending on destination.

We cannot be responsible for carrier delays once a package has shipped.

How much does shipping cost?

Standard shipping is free on US orders of $35 or more, which means every tee ships free. Smaller US orders ship from $5.65. International shipping is calculated at checkout by weight and destination.

We do not offer expedited service; every item is made on demand and ships directly from our print partner.

How can I track my order delivery?

You'll receive an email with tracking as soon as your order ships.

Where do you ship to?

All 50 US states, Puerto Rico, and most international destinations.

Orders & Payment

How can I check my order?

Can I cancel an order?

Email concierge@noirista.com with your order number as soon as possible. Because every tee is printed to order, we can only cancel or change an order before it goes to print, so contact us within 12 hours of ordering for the best chance.

Which methods of payment do you accept?

All major credit cards (American Express, Discover, MasterCard, Visa) plus Apple Pay, Google Pay, PayPal and Shop Pay.

When will I be charged for the order?

You are charged when you complete checkout.

Why was my order cancelled?

If your order was canceled, it may have been flagged by our fraud detection system. If you believe it was flagged in error, email concierge@noirista.com with your order number.

Returns

What is your return policy?

Every tee is printed to order, so we don't accept returns or exchanges for change of mind, fit, or ordering the wrong size or color. Please check the size guide on each product page before you order.

What if my order arrives damaged, misprinted, or wrong?

That's on us. Email concierge@noirista.com within 30 days of delivery with your order number and a photo of the issue, and we'll send a free replacement. No need to ship anything back. If a replacement isn't possible, we'll refund the item in full to your original payment method.

What if my package is lost?

If tracking shows no movement for 14 days, contact us and we'll replace or refund the order.

How do I receive my refund?

Refunds, when issued, go to the original payment method and appear within 5–10 business days.

Accessibility

Accessibility Assistance

If you have difficulty using or accessing any element of this website, please feel free to email us at concierge@noirista.com and we will work with you to provide the information, item or transaction you seek through a reasonable alternative accessible communication method (for example, through telephone support).

Our Goal

Noirista desires to provide a positive customer experience to all our customers, and we aim to promote accessibility and inclusion. Our goal is to permit our customers to successfully gather information and transact business through our website. Whether you are using assistive technologies like a screen reader, a magnifier, voice recognition software or captions for videos, our goal is to make your use of Noirista's website a successful and quality experience.

Ongoing Effort

Although we are proud of the efforts that we have completed and that are in-progress, we at Noirista view accessibility as an ongoing effort.

Feedback

Please contact us if you have any feedback or suggestions as to accessibility of this website via email: concierge@noirista.com.

Contact

How can I contact Noirista?

Email us at concierge@noirista.com with any question, concern, or service with which we can assist you. Please allow 1 to 2 business days to receive a response.

Our Customer Support Team is here to assist you Monday through Friday, from 9:00 a.m. to 6:00 p.m. EST.